Customer Service Executive / Female (max. exp 3-5 years)

VenueFirst.com - Lower Parel, Mumbai, Maharashtra
Mumbai
20k-30k

1 year

Details
We at VenueFirst.com are looking for talented customer service superstar(s), preferably female(s)...

We at VenueFirst.com are looking for talented customer service superstar(s), preferably female(s) who will create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service / sales and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers. Responsibilities and Duties Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Update Reports. Key Skills Good Communication Skills, Attention to details, Problem-solving, Patience Required Experience and Qualifications High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Min. 2 years experience working with customer support. If you feel the above job duties are what you'd be interested in then we would like to hear from you. You can call us on - +91 7304558172 or email us at the mentioned email address. Job Type: Full-time Salary: ?20,000.00 to ?30,000.00 /month Experience: Customer Service: 3 years (Required) Education: Bachelor's (Required) Address : Lower Parel, Mumbai, Maharashtra (Required) Language: English & Hindi (Required) Training provided: Yes - Training provided Industry: Hospitality & Tourism Posted 28-Nov-2019

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